NPS Prism for Auto
Benchmark your CX &
win share of garage
Give customer teams competitive insights to run smarter programs
Get My Scores
See where you're winning or losing on product, sales & service
against 26+ leading auto companies including...
NPS Prism for Auto provides insights into which moments matter most to your customers — helping you turn customers into promoters.
All through one dashboard combined with expert analysis from Bain, you’ll gain actionable insights about which CX improvements to prioritize. NPS Prism shows where you’re leading, lagging, and how to close the gaps.
What CX metrics
should I analyze?
Your score at the brand level vs. competitors.
NPS by vehicle model and breakdown of promoters and detractors across competitors.
For each episode, understand the relationship between incidence (i.e., how often it is happening) and NPS for your OEM and competitors.
Which vehicles are most commonly used and owned as the “primary vehicle” and understand where your OEM stands relative to competitors.
How you and competitors perform on customer reported metrics (e.g., wait times).
Pick a time to see your scores with a Bain & Company CX expert
